Customer Stories

Brief Summaries with Key Outcomes




DEPARTMENT OF NATIONAL DEFENCE (DND) AURORA FLEET

CAPABILITY MODERNIZATION (>$2 B)

Opportunity

Enhance the capabilities of the Canadian Armed Forces by delivering timely and cost-effective, interoperable and world-class capabilities to enhance the operational effectiveness of the Aurora Weapon System.

What we did

Developed and operationalized a strategic management framework to facilitate collaboration and ongoing alignment to ensure that the contracted work delivers the expected capability within the required timeframes.

Key Outcome

Increased collaboration, open communication, increased transparency and trust which enabled the integrated project team to meet project.


PUBLIC SERVICES AND PROCUREMENT CANADA & BROOKFIELD
REAL PROPERTY SERVICES ($23 B)
Opportunity

Creating a collaborative environment for working together to harvest the full potential of the business arrangement between Canada and Brookfield Global Integrated Solutions (BGIS).

What we did

Facilitated the establishment and implementation of a Relationship and Service Management Framework for RP-1 in all regions of Canada.

Key outcome

Improved coordination, enhanced communication, improved projects outcomes and higher owner satisfaction.



GOVERNMENT OF ONTARIO – MINISTRY OF GOVERNMENT & CONSUMER SERVICES (MGCS) (> $1 B)
Opportunity

Reducing the I&IT costs across the Province of Ontario while implementing the eOntario strategy of Electronic Service Delivery (ESD) to Government of Ontario clients, users and business partners.

What we did

Established a relationship-based IT VOR arrangement to achieve standardization on a common IT infrastructure across the OPS that enabled business transformation and Electronic Service Delivery (ESD) to Government of Ontario clients, users and business partners.

Key Outcomes
  1. $150M in savings enabled through the deployment of standard technology hardware, software and services
  2. Product and service availability through effective insight-based risk management
  3. More timely technology refresh, activities and repairs, and reduced procurement cost.


CANADA REVENUE AGENCY (CRA)
IT BRANCH (< $1 B)
Opportunity

Vendor Relationship Management for supply arrangements related to managing the User IT environment.

What we did

Designed and implemented a performance based Qualified Vendor or Record and established long-term strategic relationships with selected vendors for the supply and support of IT end user environment devices, technologies and support services.

Key outcomes
  1. Assured availability using ongoing insight-based risk management
  2. 25% savings on hardware acquisitions in the first year alone and $3-5M per year in capital cost savings
  3. Reduced the need for ongoing procurement processes, inventory management and maintenance costs.


MINISTRY OF TRANSPORTATION OF ONTARIO
DRIVER EXAMINATION SERVICES (> $1 B)
Challenge / Opportunity

Keeping the Driver Examination Services aligned with changing requirements and, effectively and collaboratively addressing issues and misalignments

What we did

Helped the parties develop and operationalize a Relationship and Management Framework. Provided training and awareness sessions to address misalignments and to contribute to a culture of collaboration and trust

Key outcomes
  1. Change to a collaborative approach to management
  2. Alignment of Program activities with expectations and priorities of the parties

MINISTRY OF TRANSPORTATION OF ONTARIO
CARD PRODUCTION OUTSOURCE (< $1 B)
Opportunity

To modernize card production and find an effective way to highly improve document security, card design processes, data integrity and the capture of photos, signatures and supporting documentation in support of producing driver’s license and health cards.

What we did

Provided MTO and MOHLTC with strategic planning and advisory services to source and establish a strategic relationship with a consortia to produce the driver’s license and health cards with improved document security, card design, data integrity and the capture of photos, signatures and supporting documentation.

Key Outcomes
  1. $65M in costs savings, fraud minimization / detection and elimination of significant card production backlog.
  2. Reduced investment in card production infrastructure and improved user satisfaction.