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With Serco is it a case of one bad apple spoiling the entire corporate barrel? by Jon Hansen

Last week , the Procurement Insights European Union Edition was one of the very first blogs to report on the news that the Minister of Justice Chris Grayling had announced that the Serious Fraud Office (SFO) had been called in to investigate G4S and Serco. Grayling indicated that there was evidence that both companies had overcharged the UK government by 10s of £millions for contracts related to...

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Focus on building relationships that create sustainable value in Canada key to CF-18 Hornet replacement contract (Part 1) by Andy Akrouche

“I am not pro or against the technology, I just want to build value in Canada.  So let’s take the focus off of politics and technological leanings and place it where it best serves everyone’s interests.  What I am talking about is leveraging the proper industry analysis, strategic vendor capability assessment tools and to build the relationships that are necessary to create sustainable...

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Relationship Contracting Expert: Questionnaire on CF-18 Hornet replacement dubious at best by Jon Hansen

In relation to the so called KPMG framework, there is nothing that one couldn’t find readily available in a managerial or financial accounting academic text book. As a tax payer, I hope I didn’t pay much for it and frankly I am not surprised by TBS falling for it because it supports current TBS framework for approval of complex capital projects, which by the way, I have been trying to change...

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Government’s proposed changes to procurement show that they are in the right room but haven’t turned the lights on . . . yet! by Jon Hansen

“What makes what you do so exciting Andy is that you not only see the process beyond the actual procurement but that you have also created a model that incorporates the relationship factor into the buying equation itself. In essence you have created a methodology that goes beyond experience or gut feel (things that while important are not scalable and often leads to charges of favoritism), that...

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Recent Relational Management Seminar Raises Net-Net Question When It Comes To Complex Government Projects

One of the primary questions that came up as a result of the recent Relational Outsourcing Management seminar, especially from those in a leadership position, was centered on the “net-net” result of using the Relational Model for major Government projects. As we discussed, the Relational Model is founded on two critical elements.  The first is the model’s effectiveness as an enabler of key...

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Check Out The New Paper On How To Make Your Outsourcing Initiatives Successful

Use the SlideShare Personal Viewer to read and download the new executive brief on How To Make Your Outsourcing Initiatives Successful: 30 ...

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Telfer School of Management joins with Strategic Relationship Solutions to offer Relational Outsourcing Management Seminar by Jon Hansen

“In today’s environment, executives and managers are regularly faced with tough outsourcing decisions.  Our partnership with SRS is a reflection of our continued commitment to excellence in executive leadership and management training.” Doug Dempster, Executive Director, Centre for Executive Leadership, Telfer School of Management, University of Ottawa One of the great things about...

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Governance Mechanisms for Outsourcing Contracts or Why You Should Let the Air Out of Your Tires

p>Transaction cost economics (TCE) has emerged as a common framework for understanding the choice of governance mode in economic activities. TCE suggests that in response to exchange hazards, firms either craft complex contracts or may choose to vertically integrate when such contracts are too costly to craft and enforce. As exchange hazards rise, so must contractual safeguards, if contracting is...

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Relational Outsourcing and The Role of Service Level Agreements (Part 3)

Particularly, these attributes appear to play a major role in the context of IT outsourcing relationships in that successful management of an outsourcing relationship today requires a highly interactive, flexible relationship between two organizations in order to sustain over the strategic planning horizon. from the Relational Governance section of the The Role of Service Level Agreements...

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Relational Outsourcing and The Role of Service Level Agreements (Part 2)

buy ib extended essayp>I could not agree with you more Jon. However, i would like to describe how service and service levels are viewed in a relational model. First let’s remember that one of the 6 attributes of “Relational” is “Alignment”. For those who are still using traditional project management practices to manage relationships, “Alignment” means that no matter how much effort...

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